Customer Engagement Manager
Empowering Data-Driven Marketers
If you’re not leveraging customer data to drive business outcomes, you could be overlooking a powerful opportunity for growth. Customer Engagement Manager equips marketers and customer experience managers with the tools to make informed decisions and run targeted campaigns based on real-time customer behavior.
For companies that manage vast amounts of customer data, such as telecom operators and financial institutions, this can lead to:
A Comprehensive Data Solution for Businesses of all Sizes
BluePrime is a market-leading platform that pulls and analyses data from multiple sources. The data runs through a variety of business rules and environments to produce a comprehensive insight into you customer’s needs. It also recommends next actions and the perfect selling points to increase customer revenue.
What Does BluePrime Cover?
Customer account managers can access their assigned accounts where they are shown a detailed overview of who they should be selling to, what they should be selling and how likely they are a customer is to churn.
Our inbuilt chat bot feature makes this information easily accessible and digestible for employees. Marketing teams can also benefit from Sentiment analysis. The solution will give marketers a comprehensive overview of the mentions your organisation is accumulating on social media and the recommended action to take on each post.
How BluePrime Helps your Business
Companies who already deployed BluePrime have benefited from the following:
- Customer retention
- An increase in average consumer revenue
- Improved customer journeys
- Brand identification and forecasting
Rethink Customer Engagement
Uncover customer insights, personalise customer experiences and drive business growth.
Why Customer Engagement Manager ?
Cloud Native
Cloud-native solution with the flexibility to implement on premise.
Automation
Al-powered analytics that enables contextual segmentation and automatic creation of the next best offers.
Integrates with Marketing Tools
Integration with email, SMS, voice and other channels of marketing.
Return on Investment
Maximise returns from existing application investments such as CRM or customer data warehouse.
Solutions we have provided for our customers
Request a demo today and see why we are the platform of choice for some of the largest banks and telecom providers in the world.
